Contact

1. Support and Service Operator

Email support@picturetovideo.net for assistance with Picture to Video. The service is independently operated from China by an individual using the display name hui. This is an email-based support channel, not live chat or telephone support.

We do not publish an unverified telephone number, company registration or street address. For how account, media and correspondence data are handled, read the Privacy Policy.

2. Video Problems, Packages and Payments

For generation help, include the Video Job ID and a short description of what happened. For a payment question, include the order reference and the account email. Confirmed technical failures restore the original package's video use once. Historical credit-based tasks retain their original credit remedies. Severe functional problems can be reported for manual review.

Cash refunds are separate from restoring video uses. Our voluntary unused-video cash-refund request window is 24 hours after purchase, with manual handling within seven calendar days. Mandatory consumer and payment rights remain unaffected. See the Refund Policy for details.

3. Content, Impersonation and Rights Reports

Report unsafe AI content, unauthorized use of a likeness, impersonation, privacy abuse, copyright or trademark infringement, or attempts to bypass safeguards. Use a subject such as Content report or Rights complaint and include:

• The relevant Video Job ID or website link.
• A concise description of the issue and the affected person, work or right where necessary.
• Your relationship to the issue and only the evidence reasonably needed to assess it.

Do not send additional private portraits, passwords, full card details, identification documents or illegal imagery. For suspected child sexual abuse, provide the reference and explanation without copying or forwarding the prohibited material. Read the reporting rules for more information.

4. Privacy and Account Requests

You may request access, correction, deletion, an applicable data copy, account closure or other applicable privacy rights by emailing from your account address. Describe what you need and include relevant references. We verify identity proportionately before disclosing or changing data.

Requests are manually handled. There is no self-service account deletion or automatic export tool. Avoid sending a password or extra sensitive information as proof of identity. See Your Privacy Rights and Requests.

5. Appeals and Follow-up

If you believe a billing, content or access decision was incorrect, reply with the case reference, explain the disagreement and provide relevant non-sensitive evidence. Appeals receive manual review. Emergency services and competent authorities should be used directly if there is immediate danger; this mailbox is not an emergency-response service.